Chris K. Baker
Chris K. Baker
Transforming Customer Onboarding
Transforming Customer Onboarding

I led Intellum’s Education team in designing a structured onboarding curriculum that we successfully transitioned from live webinars to a self-paced, multi-format learning experience.

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Case StudiesChristopher BakerJanuary 1, 2025Product Training
Scaling Product Documentation
Scaling Product Documentation

I successfully led the transition to a structured documentation strategy, advocating for a standalone knowledge base, and securing buy-in from leadership.

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Case StudiesChristopher BakerJanuary 1, 2025Product Documentation
Expanding Product Knowledge
Expanding Product Knowledge

I developed a structured content migration and documentation strategy, aligning Evolve’s product documentation with the knowledge base framework I designed for Intellum.

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Case StudiesChristopher BakerJanuary 1, 2025Product Documentation